Customer Account Consultant – Call Centre

Pepkor Lifestyle

This role requires a high level of integrity and personal resilience, making it suitable for those who thrive in customer service environments.

Last checked on June 23, 2026. We may earn a commission when you click through.

The Customer Account Consultant position offers a solid entry point into the call centre industry, particularly for those with a passion for service.

✓ No experience required, making it accessible ✓ Focus on customer interaction and support ✓ Potential for career advancement within the company

Customer Account Consultant – Call Centre

Pepkor Lifestyle

Updated 22 days ago

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Gauteng

The Customer Account Consultant position offers a solid entry point into the call centre industry, particularly for those with a passion for service.

About this role

This role requires a high level of integrity and personal resilience, making it suitable for those who thrive in customer service environments.

About the Company

Pepkor Lifestyle is a well-established retail group in South Africa, focusing on lifestyle products and customer satisfaction.

Key Highlights

✓ Entry-level position in a dynamic call centre environment
✓ Focus on customer service and account management
✓ Opportunities for personal and professional growth
✓ Based in Gauteng with a strong team culture
✓ No prior experience needed, ideal for beginners

💡 Honest Take: This position is great for individuals looking to start their career in customer service but may not suit those seeking advanced roles immediately.

Pros

✓ No experience required, making it accessible
✓ Focus on customer interaction and support
✓ Potential for career advancement within the company
✓ Strong team support and culture

Cons

✗ Can be stressful during peak call times
✗ Limited salary information available
✗ May involve dealing with difficult customers
✗ Not suitable for those seeking highly technical roles

Best For: Ideal for recent graduates or those seeking a change in career to enter the retail customer service field.

Watch Out: Be prepared for high call volumes and challenging customer interactions, which can be demanding.

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What Customers Say

Employees appreciate the supportive work culture but note the challenges of high call volumes and customer interactions.

Expert Review

The Customer Account Consultant role at Pepkor Lifestyle is a promising opportunity for those eager to enter the customer service field. With a focus on integrity and resilience, the position caters to individuals ready to engage with customers and manage accounts effectively. The job offers entry-level accessibility, allowing fresh talent to step into the workforce without prior experience.

While the role holds significant appeal for newcomers, it is essential to understand the potential stressors associated with call centre work. The high call volume can lead to challenging scenarios, particularly when managing difficult customers. The lack of publicly available salary information may also deter some candidates who value transparency.

Despite these drawbacks, the position provides a solid framework for personal and professional growth. Pepkor Lifestyle is known for its supportive team culture, n excellent choice for those looking to develop their skills in a nurturing environment. According to Pepkor's official page, opportunities for advancement are often available for dedicated employees, further enhancing the role's attractiveness.

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