Service Delivery Group Operations Manager

Job Vacancy Phil

The SDG Operations Manager oversees IT service delivery, ensuring high quality and efficiency while managing client relations and team performance.

Last checked on August 22, 2026. We may earn a commission when you click through.

This role is suitable for experienced professionals who thrive in fast-paced environments and have a strong IT service background. However, the demands can be overwhelming for those not prepared for high-stakes management.

✓ Leadership role in a dynamic environment. ✓ Opportunities for team development. ✓ Focus on operational efficiency and client satisfaction.

Service Delivery Group Operations Manager

Job Vacancy Phil

Updated 4 days ago

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Quezon City Full-Time

About this role

The SDG Operations Manager oversees IT service delivery, ensuring high quality and efficiency while managing client relations and team performance.

About the Company

Job Vacancy Phil connects job seekers with opportunities across various sectors in the Philippines.

Key Highlights

✓ Lead IT service operations in Cubao, QC.
✓ Achieve SLA and KPI targets.
✓ Manage client escalations and major incidents.
✓ Coach and develop operational teams.
✓ Implement continuous improvement initiatives.

💡 Honest Take: While this position offers leadership opportunities, the pressure to meet strict SLAs can be intense. Be prepared for challenging client interactions and high expectations from stakeholders.

Pros

✓ Leadership role in a dynamic environment.
✓ Opportunities for team development.
✓ Focus on operational efficiency and client satisfaction.

Cons

✗ High-pressure environment with strict SLAs.
✗ Potential for difficult client escalations.
✗ Requires strong problem-solving skills.

Best For: Mid-level managers in IT who excel in operational roles and thrive under pressure.

Watch Out: Expect significant pressure to meet service delivery targets, which may lead to stress.

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You'll be redirected to bebee.com

Expert Review

This position is pivotal for any IT service organization, emphasizing operational excellence and client satisfaction. With a focus on managing Field Support Services, Service Desk, and Account Management, candidates must possess strong leadership skills and a solid understanding of ITIL practices.

Our editorial team notes that the role demands a proactive approach to continuous improvement, which can be rewarding but also challenging. Candidates should be prepared for high expectations and the need to manage client escalations effectively.

The lack of disclosed salary information could also be a concern for potential applicants. It’s essential to negotiate terms clearly during the interview process. Visit the official listing for more details on this dynamic position and its requirements.