Contact Center Expert
McKesson’s Corporate
Join McKesson as a Senior Contact Center Five9 Specialist, focusing on designing and optimizing solutions on the Five9 CCaaS platform and integrating AI and CRM systems.
Last checked on June 19, 2026. We may earn a commission when you click through.
The position offers a solid opportunity for seasoned experts in contact center solutions, particularly those familiar with the Five9 platform. However, it may not be ideal for those looking for remote opportunities or entry-level roles.
Contact Center Expert
McKesson’s Corporate
Updated 17 days agoYou'll be redirected to ca.talent.com
The position offers a solid opportunity for seasoned experts in contact center solutions, particularly those familiar with the Five9 platform. However, it may not be ideal for those looking for remote opportunities or entry-level roles.
About this role
Join McKesson as a Senior Contact Center Five9 Specialist, focusing on designing and optimizing solutions on the Five9 CCaaS platform and integrating AI and CRM systems.
About the Company
McKesson’s Corporate is a leading healthcare services and information technology company, dedicated to improving patient outcomes and streamlining healthcare processes.
Key Highlights
- ✓ Design and optimize enterprise solutions on the Five9 platform.
- ✓ Integrate AI self-service and CRM systems.
- ✓ Architect solutions for third-party platform compatibility.
- ✓ Full-time position based in Mississauga.
💡 Honest Take: This role is suited for experienced professionals in contact center technologies who are keen on integrating advanced systems.
Pros
- ✓ Engaging work with cutting-edge technology.
- ✓ Opportunity to influence enterprise solutions.
- ✓ Based in a prominent company within the healthcare sector.
Cons
- ✗ No remote work options available.
- ✗ Requires significant experience in contact center solutions.
- ✗ Location limited to Mississauga.
Best For: Ideal for those looking to advance their careers in customer service technology within a reputable healthcare company.
Watch Out: Be aware that the role is not remote, which may limit flexibility for some candidates.
You'll be redirected to ca.talent.com
What Customers Say
Employees appreciate the innovative work environment but note the lack of remote work options as a drawback.
Expert Review
This opportunity with McKesson offers a chance to work at the intersection of healthcare and technology. As a Senior Contact Center Five9 Specialist, you'll be tasked with optimizing solutions on a platform that is rapidly evolving with AI capabilities. The focus on integration with CRM systems also highlights the importance of client management in modern contact centers.
In terms of requirements, candidates should have significant experience in contact center operations, especially with the Five9 platform. This is a senior-level role, which may deter less experienced applicants. According to McKesson’s page, the company values innovation and efficiency, making this position critical for driving advancements in customer service.
On the downside, the job is based in Mississauga with no remote work options, potentially limiting its appeal to those seeking flexibility. the role demands a high level of expertise, which might not suit every job seeker. Overall, this position is a opportunity for experienced professionals looking to make a substantial impact in the customer service technology space.
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