Work-from-Home Customer Support - French Speaking

Are you fluent in French and English? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home. What You’ll Do As a Customer Support Representative, you’ll be assisting French-speaking customers via calls, chat, and email. You’ll answer questions, solve problems, and make sure each customer leaves the conversation feeling heard and helped. Your Main Tasks Provide support in French and English through voice and chat Help troubleshoot customer issues quickly and kindly Personalize each interaction to make customers feel valued Collaborate with your teammates for smooth, consistent service Share feedback to help improve how we do things What You’ll Need At least 1 year of remote/online customer service or call center experience Experience with bilingual customer support is an advantage. Fluent in written and spoken French and English Great communication and problem-solving skills Familiarity with tools like Gorgias, Zendesk, Shopify, or similar is a bonus Calm under pressure and focused on solutions E-commerce or CRM experience is a plus Work-from-Home Requirements A personal computer/laptop (at least i5 processor) Reliable internet with 15 Mbps+ download/upload speed Perks & Benefits Competitive salary with regular performance reviews Paid time off to rest and recharge Monthly health stipend Bonuses based on performance 100% remote work – no commute, ever! Why You’ll Love Working with Us We’re a growing company that values people—not just metrics. If you’re ready to grow your career, make customers happy, and work with a team that truly supports you—we’d love to hear from you. Apply today and let’s make great things happen together!