Customer Excellence Officer

Hunters International Sdn Bhd

Join Hunters International Sdn Bhd as a Customer Excellence Officer, where you'll manage customer interactions via calls, live chats, and emails while maintaining detailed records.

Last checked on June 25, 2026. We may earn a commission when you click through.

A solid opportunity for those looking to grow in customer service within a reputable company.

✓ Opportunity to work in a reputable company ✓ Engaging work environment ✓ Focus on customer satisfaction

Customer Excellence Officer

Hunters International Sdn Bhd

Updated 10 days ago

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Kuala Lumpur

A solid opportunity for those looking to grow in customer service within a reputable company.

About this role

Join Hunters International Sdn Bhd as a Customer Excellence Officer, where you'll manage customer interactions via calls, live chats, and emails while maintaining detailed records.

About the Company

Hunters International Sdn Bhd is a recruitment agency specializing in matching talent with businesses across various sectors in Malaysia.

Key Highlights

✓ Handle inbound and outbound customer communications
✓ Ensure a positive customer experience across all channels
✓ Accurate documentation in the CRM system
✓ Work in a dynamic team environment

💡 Honest Take: This role is ideal for those passionate about customer service but may require handling high volumes of inquiries.

Pros

✓ Opportunity to work in a reputable company
✓ Engaging work environment
✓ Focus on customer satisfaction
✓ Skill development in CRM systems

Cons

✗ May involve high call volumes
✗ Limited remote work options
✗ Potential for repetitive tasks
✗ Pressure to maintain customer satisfaction metrics

Best For: Ideal for recent graduates or those seeking a career in customer service and support roles.

Watch Out: Be prepared for a high-pressure environment focused on customer satisfaction metrics.

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What Customers Say

Current employees appreciate the focus on teamwork and customer satisfaction but mention the high volume of inquiries as a challenge.

Expert Review

This position with Hunters International Sdn Bhd offers a chance to enhance your customer service skills in a bustling Kuala Lumpur setting. Handling calls, live chats, and emails will be the core of your responsibilities, ensuring you provide a consistent and positive experience for customers and distributors alike.

While the role promises valuable experience, it does require managing a potentially high volume of inquiries, which could be overwhelming for some. The emphasis on accurate documentation in the CRM system also means you'll need to balance efficiency with thoroughness, a task that can be challenging under pressure.

For those looking to enter the customer service field, this position offers a great starting point with the opportunity to develop essential skills. However, keep in mind that the repetitive nature of the job might not be suitable for everyone. If you prefer a dynamic and varied workload, this might feel limiting.

We encourage interested candidates to explore more about the role via the official listing here.