Customer Service Advisor

Trip.com

Join Trip.com as a Customer Service Advisor, providing 24/7 support in Portuguese from Edinburgh in a hybrid work model.

Last checked on May 23, 2026. We may earn a commission when you click through.

If you enjoy helping others and have language skills, this in the travel sector.

✓ Flexible hybrid working ✓ Diverse work environment ✓ Global company with growth opportunities

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Customer Service Advisor

Trip.com

Updated 6 days ago

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Edinburgh Hybrid 📅 2026-04-24

If you enjoy helping others and have language skills, this in the travel sector.

About this role

Trip.com is a leading travel service provider, offering a range of travel-related services globally. The company aims to enhance customer experiences through a robust support system.

About the Company

Trip.com is a leading global travel service provider, operating numerous customer support centres worldwide.

Key Highlights

✓ 24/7 customer support in 19 languages
✓ Hybrid work model: 3 days in office
✓ Opportunity to work in a diverse international team
✓ Focus on providing exceptional customer service

💡 Honest Take: This role is ideal for those fluent in Portuguese and looking for a stable hybrid job in customer support.

Pros

✓ Flexible hybrid working
✓ Diverse work environment
✓ Global company with growth opportunities
✓ Supportive team culture

Cons

✗ In-office requirement may not suit everyone
✗ Fast-paced environment can be stressful
✗ Limited salary information available

Best For: This position is for those who thrive in a team-oriented environment and enjoy interacting with customers.

Watch Out: Be prepared for a demanding pace, which may not fit everyone's work style.

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What Customers Say

Employees appreciate the supportive culture but note the fast-paced environment.

Expert Review

The role of Customer Service Advisor at Trip.com offers a unique chance to engage with customers worldwide. With a hybrid model, employees can enjoy the flexibility of working three days in the office while supporting customers around the clock. The company operates in 30 countries, providing a rich cultural experience for team members.

Expect a fast-paced environment where your Portuguese language skills will be put to good use. The company has a diverse team and a focus on exceptional service, which can make your job rewarding but also challenging. Be prepared to handle various customer inquiries and work efficiently.

While the in-office requirement could deter some applicants, the benefits of a supportive team and potential growth within a global company are significant. For those who enjoy helping others and can navigate a busy workspace, this opportunity may be . For more details, check Trip.com's official page.

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