Customer Success Manager

BrightEdge

Join BrightEdge's Customer Success team in India, focusing on enterprise customers and driving onboarding efforts in a remote role.

Last checked on June 30, 2026. We may earn a commission when you click through.

The position is appealing for those looking to enter a growing tech company with a strong focus on customer satisfaction. However, the shift hours might deter candidates preferring traditional work schedules.

✓ Work from the comfort of your home ✓ Opportunity to work with high-profile clients ✓ Part of a new and expanding team

Customer Success Manager

BrightEdge

Updated 5 days ago

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Pune Remote

About this role

Join BrightEdge's Customer Success team in India, focusing on enterprise customers and driving onboarding efforts in a remote role.

About the Company

BrightEdge is a leader in digital performance marketing, focusing on providing insights to improve customers' online presence.

Key Highlights

✓ Remote work opportunity across major Indian cities
✓ Engage with enterprise-level clients
✓ Be part of a new global expansion initiative
✓ Flexible work hours accommodating US time zones

💡 Honest Take: This role offers a unique chance to shape customer experiences, but the late shift timings may not suit everyone.

Pros

✓ Work from the comfort of your home
✓ Opportunity to work with high-profile clients
✓ Part of a new and expanding team

Cons

✗ Late hours can be challenging for many
✗ Remote work might lack in-person team dynamics
✗ No salary range provided

Best For: It's suited for individuals with a knack for customer relations and problem-solving in a digital environment.

Watch Out: Candidates should be prepared for the late working hours, which might not fit everyone's lifestyle.

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What Customers Say

Feedback from current employees highlights a supportive work culture but notes the challenges of late working hours.

Expert Review

BrightEdge's Customer Success Manager position is a chance to make a significant impact in a rapidly expanding sector. The focus on enterprise customers indicates a potential for high engagement and meaningful work. However, it's the remote working model — while it offers flexibility, it may also lead to challenges in team cohesion.

The company emphasizes customer onboarding, which can be a rewarding experience for those passionate about enhancing customer journeys. Yet, the late shift timings (4:30 PM to 1:30 AM IST) may pose a hurdle for candidates who prefer standard business hours. This aspect could affect work-life balance significantly.

In terms of career growth, joining a new team during a global expansion could present unique opportunities for advancement. According to BrightEdge's site, their emphasis on digital performance marketing positions them well within the industry, making this role potentially valuable for resume-building.