Hotel Reservation Specialist

Sapient Makati

Join Sapient as a Hotel Reservations Customer Service Representative, assisting guests with booking inquiries, changes, and cancellations in a supportive work environment.

Last checked on June 27, 2026. We may earn a commission when you click through.

The competitive salary and supportive training make this position appealing for entry-level candidates. However, it may not attract those looking for remote work options.

✓ On-site training provided ✓ Career advancement opportunities ✓ Stable work environment

Hotel Reservation Specialist

Sapient Makati

Updated 8 days ago

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Davao del Sur On-site Full-Time

The competitive salary and supportive training make this position appealing for entry-level candidates. However, it may not attract those looking for remote work options.

About this role

Join Sapient as a Hotel Reservations Customer Service Representative, assisting guests with booking inquiries, changes, and cancellations in a supportive work environment.

About the Company

Sapient is a growing BPO company in Metro Manila, focused on delivering excellent customer service in the hospitality sector.

Key Highlights

✓ Competitive salary up to ₱24,000 per month
✓ Paid training from Day 1
✓ Performance incentives
✓ Career growth opportunities
✓ Supportive work environment

💡 Honest Take: This role is suitable for beginners in the customer service field, particularly those interested in hospitality.

Pros

✓ On-site training provided
✓ Career advancement opportunities
✓ Stable work environment
✓ Flexible shift schedules
✓ Performance-based incentives

Cons

✗ Onsite work only, no remote options
✗ Limited to entry-level positions
✗ High-pressure customer service environment
✗ Potentially long hours during peak seasons
✗ May require dealing with difficult customers

Best For: Ideal for individuals with strong English communication skills and a passion for helping others.

Watch Out: Be prepared for a fast-paced environment and the challenges of handling customer complaints.

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Expert Review

This position offers a competitive salary of up to ₱24,000 per month, which is attractive for entry-level roles. The paid training from Day 1 ensures that even beginners will feel prepared to tackle customer inquiries. The focus on a supportive work environment is a plus, especially for newcomers to the BPO industry.

However, that this role is onsite in Metro Manila, which may limit accessibility for those living further away. The high-pressure nature of customer service roles, especially during peak travel seasons, can also be a significant challenge.

Overall, while this position is great for those eager to start a career in hospitality, it may not suit individuals seeking flexible or remote work arrangements. Interested candidates can find more details on Sapient's official page at the provided URL.

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