Data Analyst

Zeal Group

The role involves monitoring and analyzing Customer Service KPIs, developing dashboards, and identifying performance gaps for improvement.

Last checked on August 24, 2026. We may earn a commission when you click through.

This role is suitable for data enthusiasts eager to drive customer service excellence. However, the absence of salary transparency could deter some candidates seeking clear compensation expectations.

✓ Opportunity to work with important KPIs ✓ Ability to influence customer service improvements ✓ Dynamic work environment

Data Analyst

Zeal Group

Updated 22 hours ago

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Kuala Lumpur

This role is suitable for data enthusiasts eager to drive customer service excellence. However, the absence of salary transparency could deter some candidates seeking clear compensation expectations.

About this role

The role involves monitoring and analyzing Customer Service KPIs, developing dashboards, and identifying performance gaps for improvement.

About the Company

Zeal Group is focused on enhancing customer service through data analysis and performance monitoring.

Key Highlights

✓ Track key Customer Service KPIs like CSAT and response time
✓ Develop dashboards and reports for performance visibility
✓ Identify performance gaps and recommend improvements

💡 Honest Take: While the position offers a chance to work with important KPIs, expect a high-pressure environment focused on performance metrics. The lack of salary details might raise concerns about compensation fairness.

Pros

✓ Opportunity to work with important KPIs
✓ Ability to influence customer service improvements
✓ Dynamic work environment

Cons

✗ Salary details not disclosed
✗ High-pressure performance expectations
✗ Possibly limited remote work opportunities

Best For: Professionals with a background in data analysis and a keen interest in customer service metrics.

Watch Out: The lack of disclosed salary may make it challenging to gauge if the compensation meets your expectations.

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Expert Review

This position at Zeal Group emphasizes tracking crucial Customer Service KPIs such as CSAT and response time. The role requires developing dashboards that provide clear insights into performance, which is essential for identifying gaps and recommending actionable improvements.

Candidates should be prepared for a demanding atmosphere where performance metrics are a priority. The absence of salary information could indicate potential issues with compensation fairness, making it critical for applicants to negotiate or inquire directly.

While the opportunity to influence customer service strategies is appealing, the high-pressure environment may not suit everyone. Potential applicants should weigh the benefits of working with data against the stress of high-performance expectations.

If you thrive in dynamic settings and enjoy tackling challenges, this role could be a rewarding experience. However, ensure you are comfortable with the uncertainties around compensation before applying.