Senior IO Engineer - Queue Management & Infrastructure

Optum

Assign and route tickets to the.Established runbooks and escalation models.Monitor infrastructure using enterprise tools such as:.Perform initial diagnostics across:.Basic network connectivity and...

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Senior IO Engineer - Queue Management & Infrastructure

Optum

Updated 10 hours ago
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ph 📅 2026-04-16

About this role

Assign and route tickets to the.Established runbooks and escalation models.Monitor infrastructure using enterprise tools such as:.Perform initial diagnostics across:.Basic network connectivity and performance issues.Escalate high‑severity or complex issues with:.Supporting diagnostics and evidence

About the Company

Optum is a leading health services and technology company focused on improving healthcare delivery and operational efficiency.

Key Highlights

  • Assign and route support tickets effectively.
  • Utilize established runbooks for efficient problem resolution.
  • Monitor infrastructure with enterprise-grade tools.
  • Perform initial diagnostics on network connectivity issues.
  • Escalate complex or high-severity issues as needed.

💡 Honest Take: While the role offers a structured approach to IT support, candidates should be prepared for potential high-pressure situations when dealing with escalated issues.

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