Senior Customer Service Ops Lead - Remote

Pearl

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to...

Last checked on April 28, 2026. We may earn a commission when you click through.

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Senior Customer Service Ops Lead - Remote

Pearl

Updated 12 hours ago
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You'll be redirected to adzuna.co.za

Cape Town Remote 400 – 500 Full–Time

About this role

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to leverage customer insights. The ideal candidate will have strong experience in e-commerce support, exceptional communication skills, and be comfortable in a dynamic startup environment. This fully remote position offers competitive salary and the chance to work with visionary founders. #J-18808-Ljbffr

About the Company

Pearl is a direct-to-consumer wellness company focusing on customer experience and support.

Key Highlights

  • ✓ Manage and scale customer support operations
  • ✓ Implement processes to enhance efficiency
  • ✓ Collaborate with teams to gain customer insights
  • ✓ Fully remote with a competitive salary
  • ✓ Ideal for those with e-commerce support experience

💡 Honest Take: This is a solid chance for experienced customer service pros in e-commerce. Just be ready for the fast-paced startup vibe.

Apply for this position →

You'll be redirected to adzuna.co.za

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