Senior Customer Service Ops Lead - Remote

Pearl

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to...

Last checked on April 28, 2026. We may earn a commission when you click through.

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Senior Customer Service Ops Lead - Remote

Pearl

Updated 16 hours ago
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You'll be redirected to adzuna.co.za

Cape Town Remote 400 – 500 Full–Time

About this role

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to leverage customer insights. The ideal candidate will have strong experience in e-commerce support, exceptional communication skills, and be comfortable in a dynamic startup environment. This fully remote position offers competitive salary and the chance to work with visionary founders. #J-18808-Ljbffr

About the Company

Pearl is a direct-to-consumer wellness company focused on innovative solutions for health and wellbeing.

Key Highlights

  • ✓ Remote work with a competitive salary of R400,000 - R500,000 per year.
  • ✓ Manage and scale customer support operations effectively.
  • ✓ Implement processes to boost efficiency and customer satisfaction.
  • ✓ Collaborate with teams to derive insights from customer interactions.

💡 Honest Take: This is a solid gig for those with e-commerce support experience, but be ready for the fast-paced startup grind.

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You'll be redirected to adzuna.co.za

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