Senior Customer Service Ops Lead - Remote

Pearl

Last checked on April 28, 2026. We may earn a commission when you click through.

Senior Customer Service Ops Lead - Remote

Pearl

Updated 22 hours ago

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Cape Town Remote 400 – 500 Full–Time

About this role

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to leverage customer insights. The ideal candidate will have strong experience in e-commerce support, exceptional communication skills, and be comfortable in a dynamic startup environment. This fully remote position offers competitive salary and the chance to work with visionary founders. #J-18808-Ljbffr

About the Company

Pearl is a direct-to-consumer wellness company that focuses on enhancing customer experiences.

Key Highlights

✓ Manage and scale customer support operations
✓ Implement processes for increased efficiency
✓ Collaborate with teams to gather customer insights
✓ Strong e-commerce support experience required
✓ Work fully remote with competitive pay

💡 Honest Take: This job demands a lot from a candidate, especially in a fast-paced startup setting. The pay is solid, but expect a challenging workload.

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