Senior Customer Service Ops Lead - Remote

Pearl

Last checked on April 28, 2026. We may earn a commission when you click through.

Senior Customer Service Ops Lead - Remote

Pearl

Updated 4 days ago

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Cape Town Remote 400 – 500 Full–Time

About this role

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to leverage customer insights. The ideal candidate will have strong experience in e-commerce support, exceptional communication skills, and be comfortable in a dynamic startup environment. This fully remote position offers competitive salary and the chance to work with visionary founders. #J-18808-Ljbffr

About the Company

Pearl is a direct-to-consumer wellness company focused on scaling customer support operations through AI-driven processes.

Key Highlights

✓ Remote work with a competitive salary of R400K–R500K a year
✓ Strong emphasis on e-commerce customer service experience
✓ Opportunity to work closely with visionary founders
✓ Dynamic startup environment suitable for adaptable individuals

💡 Honest Take: This role is great for those with solid e-commerce support experience, but be prepared for a fast-paced startup vibe. It’s not for everyone, especially if you prefer a more structured work setting.

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