Senior Customer Service Ops Lead - Remote

Pearl

Last checked on April 28, 2026. We may earn a commission when you click through.

Senior Customer Service Ops Lead - Remote

Pearl

Updated 3 days ago

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Cape Town Remote 400 – 500 Full–Time

About this role

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to leverage customer insights. The ideal candidate will have strong experience in e-commerce support, exceptional communication skills, and be comfortable in a dynamic startup environment. This fully remote position offers competitive salary and the chance to work with visionary founders. #J-18808-Ljbffr

About the Company

Pearl is a wellness company focused on direct-to-consumer sales, leveraging AI to enhance customer experiences.

Key Highlights

✓ Fully remote position with a competitive salary of ZAR 400,000 - ZAR 500,000 per year.
✓ Opportunity to manage and scale customer support operations directly.
✓ Collaborate with teams to implement efficient processes.
✓ Ideal for those with strong e-commerce support experience.

💡 Honest Take: This role is perfect for someone with a solid background in customer service within e-commerce. Just be ready for the fast pace of a startup.

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