Senior Customer Service Ops Lead - Remote

Pearl

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to...

Last checked on April 28, 2026. We may earn a commission when you click through.

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Senior Customer Service Ops Lead - Remote

Pearl

Updated 2 days ago
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You'll be redirected to adzuna.co.za

Cape Town Remote 400 – 500 Full–Time

About this role

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to leverage customer insights. The ideal candidate will have strong experience in e-commerce support, exceptional communication skills, and be comfortable in a dynamic startup environment. This fully remote position offers competitive salary and the chance to work with visionary founders. #J-18808-Ljbffr

About the Company

Pearl is a direct-to-consumer wellness company focused on enhancing customer experiences through AI-driven solutions.

Key Highlights

  • ✓ Manage and scale customer support operations
  • ✓ Implement processes for improved efficiency
  • ✓ Collaborate with teams to gather customer insights
  • ✓ Fully remote position with a competitive salary
  • ✓ Ideal for those with e-commerce support experience

💡 Honest Take: The pay range of R7,200,000 to R9,000,000 a year is appealing, but expect a fast-paced startup vibe that demands adaptability.

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You'll be redirected to adzuna.co.za

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