Customer Experience Specialist

SPECTRUM

The role involves partnering with Customer Experience teams to evaluate campaign effectiveness and strategize on client retention and new business positioning.

Last checked on August 13, 2026. We may earn a commission when you click through.

This position is ideal for those looking to make a significant impact in customer experience strategy. However, individuals seeking a more relaxed work pace may find it overwhelming.

✓ Opportunity to influence client retention strategies. ✓ Collaborative work environment. ✓ Engagement with multiple departments.

Customer Experience Specialist

SPECTRUM

Updated 11 days ago

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Charlotte

This position is ideal for those looking to make a significant impact in customer experience strategy. However, individuals seeking a more relaxed work pace may find it overwhelming.

About this role

The role involves partnering with Customer Experience teams to evaluate campaign effectiveness and strategize on client retention and new business positioning.

About the Company

SPECTRUM is a leading telecommunications company in the United States, providing various services including cable television, internet, and phone services.

Key Highlights

✓ Work closely with cross-functional partners for campaign success.
✓ Drive account strategy focused on client retention.
✓ Evaluate and improve campaign effectiveness.

💡 Honest Take: While the role promises collaboration across departments, the real challenge may lie in navigating internal politics and aligning diverse team goals. Expect a fast-paced environment with high expectations for performance.

Pros

✓ Opportunity to influence client retention strategies.
✓ Collaborative work environment.
✓ Engagement with multiple departments.

Cons

✗ High-pressure environment.
✗ Potential for internal politics.
✗ No salary disclosed.

Best For: Individuals who thrive in fast-paced environments and enjoy data-driven decision-making in customer experience.

Watch Out: Expect a demanding workload and the need to manage various stakeholders' expectations effectively.

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What Customers Say

Employees report a dynamic work environment with opportunities for growth, though some mention the high-pressure expectations.

Expert Review

This role at SPECTRUM emphasizes collaboration with various teams, making it essential for candidates to possess strong interpersonal skills. complexities of campaign management can be challenging, especially without clear salary guidelines provided upfront. The position about maintaining existing client relationships but also involves actively seeking new business opportunities, which might pressure employees to meet ambitious targets.

Customer service experience is a must, as the role requires constant interaction with different departments, including product and inventory teams. Potential applicants should prepare for a fast-paced atmosphere where adaptability is key. While the job is promising for those looking to build a career in customer experience, it might not be suitable for those who prefer a more laid-back working environment.

According to SPECTRUM's job listing, the position is fully onsite in Charlotte, which may limit flexibility for remote work enthusiasts. Candidates should weigh the benefits of a collaborative company culture against the potential stressors of high accountability in this role.