Lead Customer Experience & Service Operations

Vivriti Asset Management

This role focuses on enhancing investor experience across service touchpoints, including onboarding, transactions, and grievance management.

Last checked on August 24, 2026. We may earn a commission when you click through.

This position is ideal for experienced professionals looking to influence customer experience at a strategic level. However, the demanding nature of the role may not suit everyone, especially those seeking a more balanced workload.

✓ Opportunity to shape customer experience ✓ Collaborative environment across departments ✓ Focus on innovation in service delivery

Lead Customer Experience & Service Operations

Vivriti Asset Management

Updated 1 day ago

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Mumbai

About this role

This role focuses on enhancing investor experience across service touchpoints, including onboarding, transactions, and grievance management.

About the Company

Vivriti Asset Management is a financial services company that specializes in providing innovative asset management solutions.

Key Highlights

✓ Enhances the investor experience across multiple channels
✓ Works closely with various departments for seamless operations
✓ Focus on grievance management and digital servicing
✓ Requires strong leadership and communication skills

💡 Honest Take: While the role promises a significant impact on investor satisfaction, be prepared for the challenges of coordinating across multiple departments. The workload can be intense, especially during peak transaction periods.

Pros

✓ Opportunity to shape customer experience
✓ Collaborative environment across departments
✓ Focus on innovation in service delivery

Cons

✗ High-pressure environment
✗ Potentially long hours during peak times
✗ Requires navigating complex regulatory landscapes

Best For: Individuals with a strong background in customer experience management and a desire to drive operational excellence.

Watch Out: Expect a fast-paced work environment with high expectations for performance and outcomes.

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Expert Review

At Vivriti Asset Management, the Lead Customer Experience & Service Operations role is geared towards those with a background in managing customer engagements. The position requires collaboration with various internal teams, making strong interpersonal skills essential. The challenges of this role include managing grievances effectively and ensuring a smooth onboarding process for new investors.

Leadership plays a crucial role here, as you'll be expected to guide your team through complex service scenarios. The job may demand extended hours, especially during busy periods, which can lead to a stressful work-life balance. It's a for those who thrive under pressure and enjoy solving problems.

Customer service excellence is paramount, but be prepared for a steep learning curve regarding compliance and technology integration. This position is not for everyone; a more laid-back role, it might be best to explore other options. For more details, visit the official listing at Vivriti's job page.