Quality Analyst

Sutherland

Sutherland is seeking a Quality Analyst to enhance customer experience through data-driven quality assurance in Johannesburg.

Last checked on July 9, 2026. We may earn a commission when you click through.

If you enjoy working with data to elevate service quality, this position at Sutherland could be a great fit.

✓ Opportunity to impact customer experience ✓ Work with a reputable global company ✓ Focus on data-driven decision-making

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Quality Analyst

Sutherland

Updated 1 month ago

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Johannesburg

If you enjoy working with data to elevate service quality, this position at Sutherland could be a great fit.

About this role

Sutherland is seeking a Quality Analyst to enhance customer experience through data-driven quality assurance in Johannesburg.

About the Company

Sutherland is a global provider of customer engagement solutions, known for its commitment to quality and innovation.

Key Highlights

✓ Focus on data-driven quality assurance
✓ Enhance customer experience
✓ Based in Johannesburg

💡 Honest Take: This role is ideal for those passionate about improving customer interactions through analytical insights.

Pros

✓ Opportunity to impact customer experience
✓ Work with a reputable global company
✓ Focus on data-driven decision-making

Cons

✗ On-site position, no remote options
✗ Experience level not specified, may limit applicants
✗ Salary details not disclosed

Best For: It's suited for those looking to make a difference in customer satisfaction through quality analysis.

Watch Out: Be prepared for a competitive application process, as Sutherland is a well-regarded employer.

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What Customers Say

Current employees appreciate the focus on quality and the opportunity to make a tangible difference in customer interactions.

Expert Review

Sutherland's Quality Analyst position focuses on utilising data to enhance customer experiences, pivotal role within the company. The position, located in Johannesburg, demands a keen analytical mindset to ensure high-quality service is maintained. Without remote work options, candidates must be ready to work on-site, which could be a limitation for some.

As a global player in customer engagement solutions, Sutherland is committed to delivering quality, and this role is crucial in achieving that goal. While the salary is not disclosed, it may be worth researching typical compensation in similar roles in the region.

Prospective applicants should note that the role has no specified experience level, possibly opening doors for various candidates but also raising questions about expectations. For those passionate about data and customer satisfaction, this role offers a chance to make a substantial impact.