ICT Technician

Metro Computer Services

ICT Support Technician Duties · Provide First Line and Second Line Support for all ICT related incidents as experienced by the client staff · Diagnose, debug and resolve end-user technical problems via helpdesk ticket system, email, phone or in person · Ensure problems and issues are systematically tracked, escalated accordingly and followed up on in a timely manner · Collaborate with colleagues while working on short-term and long-term ICT projects · Assist in the provisioning of User Accounts, Computer Accounts on Line of Business Systems as required by the client · Identify and escalate incidents requiring urgent attention to Systems Administrator and Network Administrator · Install, configure and manage software and their functions according to specifications · Maintain hardware and software inventory · Update calls on the helpdesk system as required by Service Level Agreement · Other ICT Support tasks designated by supervisor Requirements : A+, N+, 2 Years Experience Mobility: Valid driver's license Job Type: Full-time Work Location: In person

Last checked on June 7, 2026. We may earn a commission when you click through.

If you're an experienced ICT technician, this position offers a chance to engage in meaningful support and development projects.

✓ Variety of technical challenges ✓ Opportunity to work in a collaborative environment ✓ Focus on both short-term and long-term projects

ICT Technician

Metro Computer Services

Updated 3 days ago

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KuGompo City On-site Full–Time

If you're an experienced ICT technician, this position offers a chance to engage in meaningful support and development projects.

About this role

The ICT Technician position offers a robust platform for experienced professionals to thrive in a supportive and dynamic environment.

About the Company

Metro Computer Services provides comprehensive ICT solutions, focusing on delivering robust support to clients in the Eastern Cape.

Key Highlights

✓ First and Second Line Support for ICT incidents
✓ Timely problem tracking and escalation process
✓ Collaboration on ICT projects
✓ User account provisioning and management
✓ Software installation and configuration

💡 Honest Take: This role is ideal for those with a solid technical background looking to support a diverse client base, but may not suit beginners.

Pros

✓ Variety of technical challenges
✓ Opportunity to work in a collaborative environment
✓ Focus on both short-term and long-term projects
✓ Onsite support role enhances hands-on experience
✓ Potential for career growth within the company

Cons

✗ Requires significant technical expertise
✗ Onsite role may limit flexibility
✗ Fast-paced environment can be stressful
✗ May involve dealing with frustrated clients
✗ Long hours on critical projects may be expected

Best For: Ideal for individuals with a background in IT support and a strong problem-solving mindset.

Watch Out: Be prepared for a demanding role that may require extended hours during critical project phases.

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What Customers Say

Employees appreciate the collaborative culture but note the high-pressure demands during peak project times.

Expert Review

The ICT Technician role at Metro Computer Services presents a unique opportunity for skilled individuals to tackle diverse technical challenges. With a focus on first and second line support, technicians will engage directly with client staff, enhancing their problem-solving capabilities. The position emphasizes systematic tracking and timely escalation of issues, ensuring efficient resolution processes.

Working collaboratively on both short-term and long-term projects allows technicians to expand their expertise while contributing to significant ICT initiatives. Maintaining user and computer accounts adds a layer of responsibility that can be rewarding for those looking to make a real impact.

However, the role demands a solid foundation in ICT principles, making it less suitable for beginners. The onsite requirement may also limit flexibility for those accustomed to remote work. Candidates should expect a fast-paced environment with high expectations, particularly during critical project timelines. For more details, visit Metro Computer Services' official page.