Sales and Customer Service Manager

Macys

Join Macy's as a Sales and Customer Service Manager, where you'll be part of a legacy that has shaped retail in America for over 160 years.

Last checked on July 17, 2026. We may earn a commission when you click through.

While Macy's offers a chance to work with a storied brand, the lack of remote options may deter some candidates. Those who thrive in a hands-on retail environment will find this position rewarding.

✓ Established brand with a rich history ✓ Opportunities for career advancement ✓ Dynamic work environment

Sales and Customer Service Manager

Macys

Updated 11 hours ago

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Orland Park

While Macy's offers a chance to work with a storied brand, the lack of remote options may deter some candidates. Those who thrive in a hands-on retail environment will find this position rewarding.

About this role

Join Macy's as a Sales and Customer Service Manager, where you'll be part of a legacy that has shaped retail in America for over 160 years.

About the Company

Macy's is a leading American department store chain known for its diverse range of products and commitment to customer service.

Key Highlights

✓ Be part of a historic retail brand
✓ Opportunity to lead customer service initiatives
✓ Engage with a diverse customer base
✓ Drive sales and service excellence

💡 Honest Take: This role is ideal for those passionate about retail and customer engagement, but may be challenging for individuals seeking remote work options.

Pros

✓ Established brand with a rich history
✓ Opportunities for career advancement
✓ Dynamic work environment
✓ Engaging with a diverse customer demographic

Cons

✗ No remote work options available
✗ High-pressure sales environment
✗ Potential for long hours during peak seasons
✗ May require extensive in-store presence

Best For: Ideal for candidates with a strong background in sales and customer service looking to make an impact at a well-known retailer.

Watch Out: Be prepared for a demanding retail environment, especially during holidays and sales events, which may require extended hours.

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What Customers Say

Many employees appreciate the brand's storied history but note the high-pressure environment, especially during busy retail seasons.

Expert Review

Macy's Sales and Customer Service Manager role offers be part of a well-established brand. Candidates should be ready for a hands-on role, as remote work is not an option. The position demands strong leadership skills to drive sales and enhance customer experiences.

Our analysis indicates that while Macy's has a rich heritage, the fast-paced retail environment may not suit everyone. The company has a reputation for valuing customer interactions, which can lead to rewarding experiences for the right candidates. However, the high-pressure atmosphere during peak seasons can be challenging.

According to Macy's official page, this role involves leading customer service initiatives while engaging with a diverse clientele. Those who excel in sales and enjoy direct customer engagement will find this role fulfilling. Conversely, those seeking flexible work-from-home options might want to consider other opportunities.

this position is a individuals passionate about retail and sales, but the demands of the role should not be underestimated. The fast-paced environment can be both exhilarating and stressful, depending on one's adaptability.