Customer Service Representative

Coles Express

Join Coles Express as a Customer Service Representative, balancing indoor and outdoor work while providing exceptional customer experiences.

Last checked on July 7, 2026. We may earn a commission when you click through.

The paid parental leave is a strong incentive for those prioritising family life, but the position may not appeal to individuals seeking remote work options.

✓ Flexible work environment ✓ Supportive company policies ✓ Hands-on customer service experience

Customer Service Representative

Coles Express

Updated 8 days ago

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Southport

The paid parental leave is a strong incentive for those prioritising family life, but the position may not appeal to individuals seeking remote work options.

About this role

Join Coles Express as a Customer Service Representative, balancing indoor and outdoor work while providing exceptional customer experiences.

About the Company

Coles Express is a leading convenience store chain in Australia, dedicated to delivering quality service and products to customers.

Key Highlights

✓ Paid parental leave to support work-life balance
✓ Opportunity for autonomous and team-based work
✓ Focus on providing great customer experiences

💡 Honest Take: This role is suitable for individuals who thrive in dynamic environments and value flexibility in their work schedule.

Pros

✓ Flexible work environment
✓ Supportive company policies
✓ Hands-on customer service experience

Cons

✗ Not a remote work opportunity
✗ May require outdoor work in varying weather
✗ Salary details not disclosed

Best For: Ideal for individuals who enjoy interpersonal interactions and working in both indoor and outdoor settings.

Watch Out: Be prepared for potential weather challenges if working outdoors and the lack of remote working options.

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What Customers Say

Employees appreciate the supportive work culture but note the challenges of outdoor responsibilities.

Expert Review

Coles Express offers a unique opportunity for those interested in customer service roles, particularly with their emphasis on work-life balance through paid parental leave. This can be a significant draw for parents or those planning families. The role requires adaptability, as it involves both indoor and outdoor tasks, which may not suit everyone.

While the company promotes autonomy in the workplace, candidates should be aware that this position does not offer remote work, limiting flexibility for those who prefer to work from home. the exact salary range is not provided, which could affect decision-making for potential applicants seeking competitive pay.

Customer service roles like this one can be rewarding for those who thrive on interaction and teamwork. However, those who prefer a more stable indoor work environment might want to consider other options. Overall, this role is a solid fit for individuals who are adaptable and enjoy engaging with customers directly, especially within a supportive company framework.