Job Description Troubleshoot hardware, software, connectivity issues Maintain and update IT asset inventory including PCs, peripherals, and licensesMonitor and maintain on-premise server health (CPU, memory, disk, uptime)Perform regular backup operations and conduct monthly restore testsSupport implementation and maintenance of disaster recovery proceduresMonitor and maintain LAN/WAN network performance, manage firewall rules, antivirus, and endpoint security toolsProvide support and basic administration for core systemsPerform basic database queries and data summaries using Microsoft ExcelReport SLIK to OJK Job Requirement Diploma or Bachelor's degree in Information Technology, Computer Science, or related field Minimum 2 years of hands-on experience in an IT support or IT operations roleGood communication in English is a mustExperience working with on-premise server environments (Windows Server preferred)Windows Server administration (basic to intermediate)Active Directory and user account managementNetworking fundamentals — TCP/IP, DNS, DHCP, LAN/WANFamiliarity with backup tools (e.g. Veeam, Acronis, or similar)Basic firewall and network security concepts (Having an understanding of FortiGate would be beneficial)Microsoft Office — intermediate Excel (formulas, pivot tables, basic reporting)Basic database knowledge — able to write simple SQL queries (SELECT, WHERE, JOIN)Familiarity with helpdesk/ticketing tools (e.g. Freshdesk, Jira, or similar)Able to work independently with minimal supervision in a small teamWilling to learn and adapt to new technologies