Customer Service Manager

Talent Recruit

This role involves coordinating export shipments and managing daily operations in air and ocean freight for a logistics provider.

Last checked on August 25, 2026. We may earn a commission when you click through.

This position is suitable for experienced professionals in logistics who thrive in a high-pressure environment. However, without disclosed salary details, candidates may want to weigh other opportunities.

✓ Diverse role within a dynamic sector ✓ Opportunity to work with international vendors ✓ Potential for career growth in logistics

Customer Service Manager

Talent Recruit

Updated 1 day ago

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Negeri Sembilan

About this role

This role involves coordinating export shipments and managing daily operations in air and ocean freight for a logistics provider.

About the Company

Talent Recruit is a logistics provider specializing in freight forwarding and supply chain management.

Key Highlights

✓ Oversee export shipment bookings with various vendors
✓ Manage daily air and ocean freight operations
✓ Collaborate with shipping lines and airlines
✓ Enhance customer service processes

💡 Honest Take: While the position promises diverse responsibilities, long hours are common in the logistics sector, and the workload can be demanding. salary details are not disclosed, which may indicate less competitive compensation.

Pros

✓ Diverse role within a dynamic sector
✓ Opportunity to work with international vendors
✓ Potential for career growth in logistics

Cons

✗ Long hours and a demanding workload
✗ Salary not disclosed
✗ High-pressure environment

Best For: Individuals with a background in customer service and logistics looking for a managerial position.

Watch Out: The demanding nature of the job may lead to burnout, especially during peak shipping seasons.

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What Customers Say

Employees note a challenging yet rewarding environment, with opportunities for professional growth but also mention the high demands of the role.

Expert Review

In the freight forwarding industry, the role of a Customer Service Manager is crucial, as it directly impacts customer satisfaction and operational efficiency. Candidates should be prepared for a fast-paced work environment and long hours, particularly during busy shipping periods. The absence of salary information is a potential red flag; it's advisable to probe further during interviews.

The company has a reputation for fostering a collaborative atmosphere, which can enhance job satisfaction. However, be aware that the workload can fluctuate significantly, which may require flexibility in working hours. For those who enjoy problem-solving and working under pressure, this position offers valuable experience and the chance to advance in logistics.