Senior Customer Service Lead & Trainer

Pavago

Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...

Last checked on May 9, 2026. We may earn a commission when you click through.

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Senior Customer Service Lead & Trainer

Pavago

Updated 4 days ago
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South Africa Remote Full–Time

About this role

Pavago is a company focused on providing quality customer service solutions to U.S.-based clients, utilising remote teams.

About the Company

Pavago is a remote customer service provider focusing on U.S.-based clients.

Key Highlights

  • Lead and manage remote customer service agents
  • Onboard and train new hires
  • Monitor team performance with KPIs
  • Handle escalations and ensure service quality

💡 Honest Take: This role demands strong leadership and communication skills. Working U.S. hours means late nights for SA workers, so consider your schedule before applying.

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