Experienced Dispatcher/CSR - HVAC Scheduling

First Mate Heating & Cooling

Join First Mate Heating & Cooling as an experienced dispatcher/CSR to enhance customer experience and support technicians.

Last checked on July 5, 2026. We may earn a commission when you click through.

Overall, this position offers a stable opportunity in a reputable company, but applicants should assess their willingness to work on-site.

✓ Stable, family-owned company. ✓ Opportunity for career advancement. ✓ Hands-on training provided.

Experienced Dispatcher/CSR - HVAC Scheduling

First Mate Heating & Cooling

Updated 2 hours ago

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Lee's Summit

Overall, this position offers a stable opportunity in a reputable company, but applicants should assess their willingness to work on-site.

About this role

Join First Mate Heating & Cooling as an experienced dispatcher/CSR to enhance customer experience and support technicians.

About the Company

First Mate Heating & Cooling is a family-owned HVAC service provider established in 1971, known for its commitment to quality and customer satisfaction.

Key Highlights

✓ Family-owned business with over 50 years of experience.
✓ Focus on delivering exceptional customer service.
✓ Supports HVAC technicians in scheduling and operations.
✓ Opportunity for career growth in a growing team.
✓ Hands-on training provided for new employees.

💡 Honest Take: This role is ideal for those with a background in HVAC or customer service but may not suit individuals seeking remote work or flexible hours.

Pros

✓ Stable, family-owned company.
✓ Opportunity for career advancement.
✓ Hands-on training provided.
✓ Strong focus on customer satisfaction.
✓ Team-oriented work environment.

Cons

✗ Position requires on-site presence.
✗ Limited salary information available.
✗ May involve high-stress situations during peak times.
✗ Not suitable for those preferring remote work.
✗ Work hours may not be flexible.

Best For: Ideal for experienced dispatchers or customer service representatives eager to contribute to a family-oriented team.

Watch Out: Prospective applicants should be prepared for a fast-paced environment and the demands of on-site scheduling.

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What Customers Say

Employees appreciate the family-oriented environment and training opportunities, but some express concerns about the fast-paced nature of the job.

Expert Review

The dispatcher/CSR role at First Mate Heating & Cooling is pivotal in ensuring efficient operations. With a focus on customer satisfaction, the company seeks individuals who can thrive in a busy environment. The commitment to training is noteworthy, as new hires receive hands-on guidance to support their transition into the role.

Being a family-owned business established in 1971, First Mate prioritizes a supportive culture. The company's longevity in the HVAC sector reflects its dedication to quality service and community ties. Employees can expect a stable work environment, though the requirement for on-site presence may limit flexibility.

Potential candidates should note that while this role offers career growth, it demands responsiveness during peak service times. Those with a strong customer service background will likely excel, but the lack of remote work options may deter some applicants. For more details, potential candidates can visit the official job listing at Talent.com.