Directeur du service client

Durée de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week Education: Expérience: Education Bachelor's degree Tasks Advise project teams Analyzes the administrative issues in order to provide help to the employee Assign programs Assign projects Coordinate projects and programs Develop action plans Direct the operations of an organization or department that provides services Evaluate the operations of establishments that provide services to business Plan and organize the operations of establishments that provide services to business Provide expertise in response to clients needs Review projects and programs Sort the technical problems in order to help the employee with established procedures Market business services Direct and advise staff in the development and implementation of service quality assessment strategies Plan, develop and organize the policies and procedures of establishments Provide customer service Monitor and evaluate Supervision 3-4 people Area of work experience Quality assurance or control Area of specialization Process improvement Telecommunications Operations management Sales Strategy Transportation/travel information Valid driver's licence Willing to travel Work conditions and physical capabilities Attention to detail Fast-paced environment Large caseload Large workload Tight deadlines Work under pressure Personal suitability Accurate Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Judgement Organized Reliability Team player Innovation Screening questions Are you authorized to work in Canada? Are you available to start on the date listed in the job posting? Do you have experience working in this field? Do you have the equipment you need to work from home (like internet and a workspace)? Do you live near the job location? Employment terms options Flexible hours Morning Experience 5 years or more Employment terms options Day Weekend Workplace information On the road job Health benefits Dental plan Health care plan Vision care benefits Financial benefits Bonus Registered Retirement Savings Plan (RRSP)