Reservations Agent

Marriott Hotels Resorts

As a Reservations Agent, you'll handle all reservation requests and changes via phone, fax, or mail, ensuring guest needs are met and verifying room availability.

Last checked on June 22, 2026. We may earn a commission when you click through.

The Reservations Agent position at Marriott is ideal for detail-oriented individuals with a passion for hospitality. While it offers a stable work environment, the lack of remote options may deter some applicants.

✓ Opportunities for career growth within Marriott ✓ Engaging work in a customer-focused environment ✓ Comprehensive training provided

Reservations Agent

Marriott Hotels Resorts

Updated 2 days ago

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Dammam

About this role

As a Reservations Agent, you'll handle all reservation requests and changes via phone, fax, or mail, ensuring guest needs are met and verifying room availability.

About the Company

Marriott Hotels Resorts is a global leader in hospitality, known for its diverse range of accommodations and exceptional customer service.

Key Highlights

✓ Handle reservations via multiple communication channels
✓ Determine guest needs to recommend room types
✓ Explain guarantee, special rates, and cancellation policies
✓ Document special requests from guests

💡 Honest Take: This role requires strong communication skills and attention to detail, making it suitable for those who thrive in customer service environments.

Pros

✓ Opportunities for career growth within Marriott
✓ Engaging work in a customer-focused environment
✓ Comprehensive training provided

Cons

✗ Non-remote position may limit flexibility
✗ Potentially high-pressure environment during peak seasons
✗ Salary details not disclosed

Best For: This role suits those with strong communication skills and an interest in the hospitality industry.

Watch Out: Be prepared for busy periods which may lead to high-stress levels during peak times.

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What Customers Say

Employees appreciate the supportive work environment and opportunities for growth, though some mention work-life balance challenges during peak times.

Expert Review

If you're passionate about hospitality, the Reservations Agent role at Marriott Hotels Resorts could be a great fit. You'll engage directly with guests, ensuring their needs are met and reservations are handled efficiently. This position requires strong communication skills and the ability to work under pressure, especially during busy seasons.

The job involves managing various reservation channels, including phone, fax, and mail, which can be challenging but rewarding. You will need to determine the best room types for guests and explain policies regarding guarantees and cancellations. Training is typically thorough, preparing you for the demands of the role.

While there are opportunities for growth within Marriott, the role is not remote, which may be a drawback for some. According to Marriott's page, they emphasize a commitment to employee development, potentially long-term career option for the right individual.

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