Contact Center Representative

Children's Mercy KC

Join Children's Mercy as a Contact Center Representative II, helping provide compassionate care to children and families in a top-rated pediatric hospital.

Last checked on August 22, 2026. We may earn a commission when you click through.

This position is ideal for those passionate about child health and seeking remote work, but the hourly wage may not attract everyone, especially those with extensive customer service experience.

✓ Meaningful work contributing to child health ✓ Flexible remote work environment ✓ Supportive team culture

Contact Center Representative

Children's Mercy KC

Updated 3 days ago

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Kansas City Remote $18.74/hr Full-Time

This position is ideal for those passionate about child health and seeking remote work, but the hourly wage may not attract everyone, especially those with extensive customer service experience.

About this role

Join Children's Mercy as a Contact Center Representative II, helping provide compassionate care to children and families in a top-rated pediatric hospital.

About the Company

Children's Mercy is a renowned pediatric hospital in Kansas City, known for its commitment to improving children's health and well-being.

Key Highlights

✓ Full-time remote position with a competitive hourly wage of $18.74
✓ Be part of a compassionate and inclusive team
✓ Opportunity to make a positive impact on children's lives
✓ Recognized as a top pediatric hospital by U.S. News & World Report
✓ Engagement in meaningful community initiatives

💡 Honest Take: While the role offers a chance to work remotely and engage in meaningful work, the pay may not be competitive given the demanding nature of the job. Applicants should also be prepared for a potentially high volume of calls.

Pros

✓ Meaningful work contributing to child health
✓ Flexible remote work environment
✓ Supportive team culture
✓ Opportunity for career growth within healthcare

Cons

✗ Hourly wage may be low for experienced candidates
✗ High call volume could lead to stress
✗ Limited benefits information provided

Best For: Recent graduates or those with customer service experience looking to start a career in the healthcare sector.

Watch Out: The position may involve handling a high volume of calls, which can be stressful and demanding.

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What Customers Say

Employees often praise the meaningful work environment but express concerns about compensation and the intensity of the workload.

Expert Review

Many applicants appreciate the opportunity to make a difference in children's lives, but the $18.74 hourly wage may feel low compared to the responsibilities involved. The job is fully remote, which is for those needing flexibility. However, be aware that the workload can be intense, with high call volumes potentially leading to burnout.

Customer service experience is a plus, but the hiring process may not be transparent regarding expectations and workloads. Compensation details are often vague, and many candidates find that the benefits package lacks detail, making it hard to gauge overall job satisfaction. For those who thrive in high-pressure environments and are motivated by a mission-driven workplace, this role could be fulfilling.

Still, it might not be the best choice for experienced professionals seeking higher pay or more structured support. For more details, visit Children's Mercy's official site.