Call Center Agent

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Call Center Agent. In this role, you will be part of a passionate team, engaging in outbound calls for surveys and lead generation, while also fielding inbound customer inquiries. Your efforts will contribute significantly to our client's success by ensuring a high-quality customer experience and efficient lead management. This position offers a unique opportunity to work from home full-time, serving clients primarily from the US and Canada. Join us to make meaningful connections and drive business growth! *AccountabilitiesConduct outbound calls for surveys, lead generation, event invitations, and salesHandle inbound calls to resolve customer queries or close lead/salesPerform data entry for customer relationship management (CRM) softwareRespond to customer emails effectivelyGenerate reports using Microsoft Office and Google DriveMeet established service level agreementsExecute additional assigned tasks as needed*RequirementsExcellent English communication skillsTyping speed of at least 40 WPMAbility to work effectively under pressureStrong multitasking, prioritization, and time management skillsCustomer-oriented with the ability to adapt to different personalitiesIntelligent and quick learnerNo previous BPO experience required; fresh graduates are welcome*BenefitsPermanent work-from-home arrangementFull-time and long-term employment opportunitiesGovernment-mandated health benefits, leave policies, bonuses, and incentives (except Freelance contracts)Competitive salary based on skills, attitude, performance, and attendancePotential for regularization and promotionWork with US and Canadian clientsShift timings: Graveyard, Monday to FridayScholarship program lasting 5 to 8 daysOption for probationary or freelance setup with different compensation*Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.