Customer Service Technical Support Representative

Concentrix

Industry: Customer Service/Technical Support in the Remote Work Industry Why consider this job opportunity Competitive salary and performance-based incentives Comprehensive benefits package including retirement savings plan, medical, dental, and...

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Customer Service Technical Support Representative

Concentrix

Updated 3 days ago
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Canada Remote 40 – 55 Full-Time 📅 15 days ago

About this role

Industry: Customer Service/Technical Support in the Remote Work Industry Why consider this job opportunity Competitive salary and performance-based incentives Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance Paid training and opportunities for personal and professional development Work-from-home convenience with company-supplied technologies Inclusive and diverse company culture with networking and leadership opportunities What to Expect (Job Responsibilities) Handle customer inquiries and issues via inbound/outbound calls or internet communication Utilize call flow guide to provide assistance and resolve problems Track and document customer information in databases Offer additional products and services to support customer success What is Required (Qualifications) Fluent in written and spoken English and French High school diploma or GED Minimum of six months of customer service or sales experience Quiet and distraction-free work environment for remote positions Strong computer navigation skills and familiarity with technology How to Stand Out (Preferred Qualifications) Proficiency in multi-tasking Eagerness to learn new technologies Personal qualities and skills relevant to the role #CustomerService #TechnicalSupport #RemoteWork #Bilingual #FrenchEnglish We prioritize respecting candidate privacy and championing equal-opportunity employment. Central to our mission is partnering only with companies that echo this commitment. We strive to foster a fair, transparent, and secure hiring environment for all. Should you encounter any employer not adhering to these principles, please bring it to our attention immediately.

About the Company

Concentrix is a global leader in customer experience solutions, providing support across various industries.

Key Highlights

  • Salary ranges from CAD 40,000 to 55,000 a year
  • Comprehensive benefits including medical and dental coverage
  • Paid training and development opportunities
  • Remote work with company-provided tech
  • Inclusive company culture with networking options

💡 Honest Take: While the pay is decent, the job requires handling a high volume of calls. If you're okay with that, it could be a solid fit for remote work.

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