Customer Service Representative I

First Citizens Bank

This remote position involves handling client calls related to banking services, requiring up-to-date knowledge of retail and online banking.

Last checked on August 25, 2026. We may earn a commission when you click through.

This position is individuals who thrive in remote environments and enjoy customer interaction. However, those seeking a more predictable workday might find the demands challenging.

✓ Flexible remote work environment ✓ Engaging customer interactions ✓ Development opportunities in banking

Customer Service Representative I

First Citizens Bank

Updated 1 day ago

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Raleigh Remote

This position is individuals who thrive in remote environments and enjoy customer interaction. However, those seeking a more predictable workday might find the demands challenging.

About this role

This remote position involves handling client calls related to banking services, requiring up-to-date knowledge of retail and online banking.

About the Company

First Citizens Bank is a reputable financial institution offering a variety of banking services across the United States.

Key Highlights

✓ Remote work flexibility from Raleigh, NC
✓ Engage with clients on various banking platforms
✓ Opportunity for skill development in customer service

💡 Honest Take: While the role offers flexibility, be prepared for a potentially high call volume and varying levels of customer satisfaction. Some employees report challenges with workload and customer interactions that can be stressful.

Pros

✓ Flexible remote work environment
✓ Engaging customer interactions
✓ Development opportunities in banking

Cons

✗ High call volume can be stressful
✗ Customer satisfaction varies greatly
✗ Salary not disclosed

Best For: This role suits customer service professionals looking to enhance their skills in a banking context while working remotely.

Watch Out: Be aware of the potential for a high-stress environment due to customer demands and call volume.

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Expert Review

This remote role at First Citizens Bank requires maintaining current knowledge of various banking services, crucial for effective customer interaction. The job offers flexibility, which is appealing, but it can also lead to a demanding work environment due to high call volumes. Our editorial team noticed that while remote positions can offer great work-life balance, the nature of customer service means dealing with diverse customer issues, which can be stressful.

Those not accustomed to a fast-paced environment may find this challenging. the company does not disclose salary information, which can be a significant factor for potential applicants. Understanding compensation expectations is vital, and the lack of transparency may deter some candidates.

Therefore, it's essential to assess your needs regarding salary and job satisfaction before applying. According to the job listing, opportunities for skill development exist, good fit for those looking to grow in the customer service field. Overall, if you're ready for the challenges of a busy customer service role and value remote work, this could be a great opportunity.