Security

Tata Consultancy Services

This position involves incident classification, investigation, and resolution, utilizing tools like Remedy and ServiceNow for effective ticket handling.

Last checked on August 14, 2026. We may earn a commission when you click through.

This role is a solid fit for those seeking a dynamic security position at TCS, particularly if you thrive under pressure. However, the demanding nature of 24/7 operations may not suit everyone.

✓ Hands-on experience with industry-standard tools ✓ Opportunities for teamwork and collaboration ✓ Involvement in critical incident management

Security

Tata Consultancy Services

Updated 10 days ago

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Philippines

This role is a solid fit for those seeking a dynamic security position at TCS, particularly if you thrive under pressure. However, the demanding nature of 24/7 operations may not suit everyone.

About this role

This position involves incident classification, investigation, and resolution, utilizing tools like Remedy and ServiceNow for effective ticket handling.

About the Company

Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization.

Key Highlights

✓ 24/7 incident management and resolution
✓ Utilization of Remedy and ServiceNow tools
✓ Timely escalation as per defined matrix
✓ Coordination with internal teams and vendors
✓ Contribution to root cause analysis and corrective actions

💡 Honest Take: While this role offers a chance to work with various tools and teams, the pressure of 24/7 incident management can be intense. It's essential to be prepared for high-stress situations and rapid problem-solving.

Pros

✓ Hands-on experience with industry-standard tools
✓ Opportunities for teamwork and collaboration
✓ Involvement in critical incident management
✓ Potential for career growth within a large organization

Cons

✗ High-stress environment due to 24/7 demands
✗ Potentially long hours and shift work
✗ Requires quick decision-making in critical situations

Best For: Ideal for individuals with a background in IT security or incident management looking to advance their careers in a global company.

Watch Out: Be prepared for the demanding nature of the role, which may involve irregular hours and the pressure of immediate incident resolution.

Apply for this position →

You'll be redirected to ph.talent.com

What Customers Say

Reviews from current workers highlight the intense nature of the job but also the valuable experience gained in incident management.

Expert Review

The Security 24/7 role at Tata Consultancy Services is designed for those who can handle the fast pace and urgency of incident response. With responsibilities including classification, investigation, and resolution of incidents, candidates should be ready to engage with both technical systems and internal teams. Utilizing tools like Remedy and ServiceNow, the position demands a strong grasp of ticket management processes and a readiness to escalate issues as needed.

This can be a great opportunity for those looking to enhance their technical skills and work collaboratively across departments. However, the demands of a 24/7 operation can lead to a high-stress environment, where quick decision-making is crucial. Candidates should assess their ability to manage stress and adapt to rapidly changing situations.

The position involves not just technical skills but also the capacity to contribute to root cause analysis, multifaceted role. Overall, while the experience can be rewarding, whether the shift work and constant urgency align with your career goals and personal life.