Customer Service Advisor

NOVELUS

The Customer Service Advisor is a critical part of the B2C eCommerce Team, reporting into the eCommerce Manager, and providing an outstanding experience to our global customers, across our full range of digital marketplaces. Always providing...

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Customer Service Advisor

NOVELUS

Updated 1 day ago
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Newcastle-under-Lyme 📅 2026-04-24

About this role

The Customer Service Advisor is a critical part of the B2C eCommerce Team, reporting into the eCommerce Manager, and providing an outstanding experience to our global customers, across our full range of digital marketplaces. Always providing excellent customer service, while building and maintaining

About the Company

NOVELUS is dedicated to enhancing the eCommerce experience, focusing on customer satisfaction and professional relationships.

Key Highlights

  • Integral part of the B2C eCommerce Team
  • Focus on delivering excellent customer service
  • Opportunity to build lasting customer relationships
  • Reports to the eCommerce Manager

💡 Honest Take: While the role emphasises customer interaction, potential applicants should consider the nature of eCommerce and the challenges of managing diverse customer expectations.

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