Customer Support Specialist

Cross Border Talents

Join Cross Border Talents as a Customer Support Specialist in the tobacco industry, providing assistance in a rotational shift schedule.

Last checked on June 27, 2026. We may earn a commission when you click through.

The position offers a structured work environment with a focus on customer service but comes with demanding hours.

✓ Stable full-time employment ✓ Dynamic work culture ✓ Opportunity for career growth

Customer Support Specialist

Cross Border Talents

Updated 8 days ago

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George Town Remote Full Time

The position offers a structured work environment with a focus on customer service but comes with demanding hours.

About this role

Join Cross Border Talents as a Customer Support Specialist in the tobacco industry, providing assistance in a rotational shift schedule.

About the Company

Cross Border Talents specializes in connecting businesses with skilled professionals across various industries.

Key Highlights

✓ Full-time on-site position with temporary WFH
✓ Rotational shifts providing flexible scheduling
✓ Opportunity to work in a dynamic environment

💡 Honest Take: This role is ideal for those seeking stability in a full-time position but may not suit individuals preferring remote work long-term.

Pros

✓ Stable full-time employment
✓ Dynamic work culture
✓ Opportunity for career growth

Cons

✗ Rotational shifts can be challenging
✗ On-site requirement limits flexibility
✗ Long working hours may affect work-life balance

Best For: This position is ideal for customer service professionals who are fluent in Taiwanese and are able to work on-site.

Watch Out: Candidates should be prepared for the demands of rotational shifts and the potential impact on personal time.

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What Customers Say

Workers generally appreciate the stability of the position but note the challenges of rotational shifts.

Expert Review

In the role of Customer Support Specialist at Cross Border Talents, employees will be immersed in the tobacco industry, providing essential support to clients. The structured work schedule includes rotational shifts that can span from Monday to Sunday, making it vital for candidates to be adaptable.

With a focus on customer service, this position demands strong communication skills in Taiwanese. The opportunity to work temporarily from home until visa approval flexibility not often seen in on-site roles.

However, the long hours—up to 13 hours on weekdays—can be taxing, especially for those who prioritize work-life balance. It's the benefits of a stable position against the potential strain of demanding shifts. According to the listing, the company values a dynamic work culture, which can enhance the overall experience for those passionate about customer support.

For more details on the role and application process, visit their official page at Cross Border Talents.