First Nations Customer Service Officer

Australian Financial Complaints Authority

Join AFCA's Customer Service team as a First Nations Customer Service Officer, providing guidance and support to consumers and members with enquiries and complaints.

Last checked on July 12, 2026. We may earn a commission when you click through.

The position offers a meaningful opportunity for those wanting to make a positive impact in the community. However, it may require dealing with challenging customer interactions that can be demanding.

✓ Opportunity to support the community ✓ Culturally inclusive workplace ✓ Engagement with diverse consumers

First Nations Customer Service Officer

Australian Financial Complaints Authority

Updated 10 hours ago

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New South Wales

About this role

Join AFCA's Customer Service team as a First Nations Customer Service Officer, providing guidance and support to consumers and members with enquiries and complaints.

About the Company

The Australian Financial Complaints Authority (AFCA) resolves disputes between consumers and financial service providers.

Key Highlights

✓ Support consumers and members with enquiries
✓ Build rapport and navigate AFCA processes
✓ Contribute to a culturally inclusive environment

💡 Honest Take: This role is ideal for individuals passionate about helping others while promoting First Nations representation in financial services.

Pros

✓ Opportunity to support the community
✓ Culturally inclusive workplace
✓ Engagement with diverse consumers

Cons

✗ Potentially high-pressure situations
✗ May involve handling complex complaints
✗ Limited information on salary and benefits

Best For: Ideal for those with a passion for First Nations issues and strong communication skills.

Watch Out: Be prepared for challenging customer interactions that require patience and resilience.

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What Customers Say

Feedback from current workers highlights a supportive workplace culture but notes the challenges of handling complex customer complaints.

Expert Review

This role at AFCA is pivotal, acting as the first point of contact for consumers. Our team acknowledges the importance of supporting First Nations representation in the financial sector. The position demands strong interpersonal skills to manage a variety of enquiries effectively.

Working in this environment may be rewarding, but it also comes with challenges. Employees may face complex complaints that require thorough understanding and empathy. AFCA's commitment to cultural inclusivity is commendable, providing a supportive framework for diverse employees.

Unfortunately, details on salary and benefits are not disclosed, for prospective applicants. It's advisable to seek clarification during the application process. For those interested in contributing to a significant cause, this role is make a difference while building a career in customer service.