Customer Experience Representative - Sales

Indigo

Join Indigo as a Customer Experience Representative to inspire customers in-store and create a warm, inviting atmosphere by sharing product stories.

Last checked on July 22, 2026. We may earn a commission when you click through.

This position offers a great opportunity for individuals passionate about retail and customer service. However, it may not appeal to those seeking remote work options or higher salary prospects.

✓ Engaging and creative work environment ✓ Opportunity to connect with customers ✓ Diverse product range to work with

Customer Experience Representative - Sales

Indigo

Updated 10 hours ago

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You'll be redirected to ca.talent.com

Laval

This position offers a great opportunity for individuals passionate about retail and customer service. However, it may not appeal to those seeking remote work options or higher salary prospects.

About this role

Join Indigo as a Customer Experience Representative to inspire customers in-store and create a warm, inviting atmosphere by sharing product stories.

About the Company

Indigo is a leading Canadian retailer known for its books, lifestyle products, and gifts, offering a unique shopping experience.

Key Highlights

✓ Engage customers with inspiring storytelling
✓ Create a welcoming in-store atmosphere
✓ Work with a diverse product assortment
✓ Enhance customer lives through product knowledge

💡 Honest Take: This role is thrive in customer-facing positions and enjoy creating memorable shopping experiences.

Pros

✓ Engaging and creative work environment
✓ Opportunity to connect with customers
✓ Diverse product range to work with
✓ Supportive team atmosphere

Cons

✗ In-person only; no remote work options
✗ Potentially lower salary than other sectors
✗ May involve working evenings and weekends
✗ Fast-paced retail environment may be stressful

Best For: This role is designed for those who thrive in dynamic environments and are looking to make a positive impact on customer experiences.

Watch Out: Be prepared for the demands of retail hours, which can include evenings and weekends.

Apply for this position →

You'll be redirected to ca.talent.com

What Customers Say

Employees appreciate the supportive team culture and engaging work environment, but some note the challenges of retail hours.

Expert Review

Indigo's Customer Experience Representative role emphasizes creating a warm and inviting environment for customers. Employees are expected to engage shoppers through storytelling, making product knowledge essential. This position is suited for those who enjoy direct interaction and have a flair for customer service.

The fast-paced nature of retail means representatives must be adaptable and ready to assist with various customer needs. The support from the Indigo team helps create a cohesive work environment, fostering collaboration among staff. Potential candidates should consider the in-person requirement, as remote work is not an option.

While the role offers the chance to work with a variety of products, it may not provide the higher salary levels found in other industries. According to Indigo's page, the focus is on enhancing customer experiences rather than high commission-based sales. This makes it ideal for those passionate about retail rather than purely profit-driven sales.