Customer Service Advisor

Tuath Housing Association

As a Customer Service Advisor, you will provide exceptional phone support for maintenance queries, delivering clear solutions and handling complaints professionally.

Last checked on July 5, 2026. We may earn a commission when you click through.

The position offers a great chance to develop your customer service skills, but it may not suit those seeking remote work or flexible hours.

✓ Direct customer interaction ✓ Skill development in customer service ✓ Stable employment with a reputable organisation

Customer Service Advisor

Tuath Housing Association

Updated 9 hours ago

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Galway

The position offers a great chance to develop your customer service skills, but it may not suit those seeking remote work or flexible hours.

About this role

As a Customer Service Advisor, you will provide exceptional phone support for maintenance queries, delivering clear solutions and handling complaints professionally.

About the Company

Tuath Housing Association is dedicated to providing quality housing solutions across Ireland, focusing on community development and sustainability.

Key Highlights

✓ Opportunities to enhance customer service skills
✓ Work in a supportive team environment
✓ Direct impact on customer satisfaction
✓ Be part of a reputable housing association

💡 Honest Take: This role is ideal for individuals who enjoy helping others and thrive in a customer-focused environment.

Pros

✓ Direct customer interaction
✓ Skill development in customer service
✓ Stable employment with a reputable organisation

Cons

✗ Non-remote position
✗ Potentially high call volume
✗ Limited salary transparency

Best For: This role is suited for those who enjoy direct interaction and have a knack for addressing customer concerns.

Watch Out: Expect a busy work environment that may require handling multiple queries simultaneously.

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What Customers Say

Employees generally appreciate the supportive atmosphere but note the challenges of handling numerous customer queries daily.

Expert Review

If you're looking to break into customer service, this position with Tuath Housing Association could be a solid entry point. This role focuses on providing support over the phone, where you'll tackle maintenance issues and ensure customer satisfaction.

Customer interaction is at the heart of this job, making it essential for candidates to possess strong communication skills. While the job is rewarding, it can also be challenging due to potentially high call volumes.

Tuath Housing Association is known for its commitment to community values, which adds to the job's appeal. However, the lack of remote working options might deter some candidates.

For those interested in advancing their skills in a supportive environment, this position offers valuable experience. To learn more about the role and application process, visit Tuath Housing Association's official page.