Knowledge Management Lead

Transurban

Transurban seeks a Knowledge Management Lead to develop and implement knowledge management strategies within their customer service team in Sydney.

Last checked on July 4, 2026. We may earn a commission when you click through.

This position offers a unique chance to lead knowledge management initiatives, but the lack of salary information may deter some candidates. It's best for those with substantial experience in contact centres.

✓ Leadership opportunity in a reputable company ✓ Impactful role in customer service strategy ✓ Based in a major city

Knowledge Management Lead

Transurban

Updated 12 days ago

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New South Wales

About this role

Transurban seeks a Knowledge Management Lead to develop and implement knowledge management strategies within their customer service team in Sydney.

About the Company

Transurban is a leading infrastructure company that operates toll roads and manages transport projects across Australia and North America.

Key Highlights

✓ Minimum 5 years of knowledge management experience required
✓ Strong leadership and communication skills essential
✓ Opportunity to shape customer service strategies
✓ Based in Sydney with a key focus on contact centre operations

💡 Honest Take: This role is ideal for seasoned professionals looking to influence customer service practices at a major infrastructure company.

Pros

✓ Leadership opportunity in a reputable company
✓ Impactful role in customer service strategy
✓ Based in a major city

Cons

✗ No salary range provided
✗ On-site role may not suit remote workers
✗ Experience requirements may limit applicants

Best For: Ideal for candidates with a strong background in contact centres and leadership skills.

Watch Out: Candidates should consider the lack of remote work flexibility and unclear salary details.

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What Customers Say

Feedback from current employees highlights a dynamic work environment but notes concerns about work-life balance due to the on-site requirement.

Expert Review

Leading a knowledge management team at Transurban is a significant opportunity for those with the right experience. With a focus on enhancing customer service, the role demands a minimum of five years in knowledge management, especially in contact centres. This ensures that the selected candidate can effectively influence and implement strategies that elevate customer interactions.

The position is not remote, which can be a drawback for those preferring flexible work arrangements. the absence of salary information may raise some concerns about compensation expectations. Understanding the market rate for similar roles could be crucial for potential applicants.

While the role emphasizes leadership and communication skills, it's essential to consider the competitive landscape in Sydney's job market. Candidates should be prepared to showcase their achievements in previous knowledge management roles to stand out. Overall, this role is a compelling fit for experienced professionals looking to make a meaningful impact in a leading infrastructure company.