CarePlus Call Center Rep

Humana

The CarePlus Medicare Call Center Rep assists Medicare members with inquiries, providing resolutions and support while ensuring a positive experience.

Last checked on June 9, 2026. We may earn a commission when you click through.

The CarePlus Call Center Rep position offers a solid salary and the opportunity to make a difference in members' lives, but it requires commitment and routine.

✓ Full-time position with benefits ✓ Opportunity to help Medicare members ✓ Structured work environment

CarePlus Call Center Rep

Humana

Updated 2 days ago

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Puerto Rico Hybrid $31.20–$39.50/yr Tiempo Completo

The CarePlus Call Center Rep position offers a solid salary and the opportunity to make a difference in members' lives, but it requires commitment and routine.

About this role

The CarePlus Medicare Call Center Rep assists Medicare members with inquiries, providing resolutions and support while ensuring a positive experience.

About the Company

Humana is a leading health insurance provider dedicated to improving healthcare access and quality for its members.

Key Highlights

✓ Handles 20 to 35 calls daily
✓ Addresses complex benefits questions
✓ Provides educational support to members
✓ Ensures a perfect call experience

💡 Honest Take: This role is ideal for individuals who enjoy helping others and have strong communication skills, but may be challenging for those seeking a flexible schedule.

Pros

✓ Full-time position with benefits
✓ Opportunity to help Medicare members
✓ Structured work environment

Cons

✗ Limited flexibility in work hours
✗ High volume of calls
✗ May require handling complex issues

Best For: Ideal for candidates with strong problem-solving skills and a desire to support senior citizens in navigating their healthcare.

Watch Out: Be aware of the daily call volume and the expectation for quick resolutions, which may be stressful for some.

Apply for this position →

You'll be redirected to us.trabajo.org

Expert Review

The CarePlus Call Center Rep position with Humana provides an engaging opportunity for those passionate about helping Medicare members. Employees can expect to handle a significant volume of calls each day, ranging from 20 to 35, which requires excellent communication skills and patience. The salary range of $31,200 to $39,500 annually is competitive for the customer service field in Puerto Rico.

This role involves addressing complex benefits questions and resolving issues, making it essential for reps to possess strong problem-solving abilities. While the structured environment can be beneficial for some, it may limit flexibility in work hours, which could deter candidates seeking more adaptable schedules. The expectation to maintain a perfect call experience adds pressure but also leads to personal satisfaction from helping others.

Overall, this position is suitable for those who enjoy routine and find fulfillment in customer service. For potential applicants, it’s advisable to consider whether the high call volume aligns with their work style. More details can be found on Humana's official job listing page.