Customer Service Team Leader
Environmental Health Australia Ltd.
Join the City of Sydney Contact Centre as a Team Leader to enhance service quality and guide a skilled team in a multi-channel setting.
Last checked on July 15, 2026. We may earn a commission when you click through.
thrive in s, this position offers a chance to impact community services directly. However, it may not appeal to those seeking remote work options.
Customer Service Team Leader
Environmental Health Australia Ltd.
Updated 7 days agoYou'll be redirected to au.talent.com
thrive in s, this position offers a chance to impact community services directly. However, it may not appeal to those seeking remote work options.
About this role
Join the City of Sydney Contact Centre as a Team Leader to enhance service quality and guide a skilled team in a multi-channel setting.
About the Company
Environmental Health Australia Ltd. focuses on promoting public health and environmental sustainability across Australia.
Key Highlights
- ✓ Lead a high-performing customer service team
- ✓ Focus on quality service delivery
- ✓ Coaching and staff development opportunities
- ✓ Multi-channel communication environment
💡 Honest Take: This role suits experienced leaders passionate about community service and team development.
Pros
- ✓ Opportunities for professional development
- ✓ Direct impact on community service quality
- ✓ Collaborative team environment
Cons
- ✗ No remote work options
- ✗ Requires strong leadership skills
- ✗ High expectations for service delivery
Best For: This role is tailored for individuals with a background in customer service and team management.
Watch Out: Be prepared for the challenges of managing a diverse team in a fast-paced environment.
You'll be redirected to au.talent.com
What Customers Say
Feedback from employees highlights a supportive work culture and the rewarding nature of the role, though some mention the demanding expectations.
Expert Review
Leading a customer service team at the City of Sydney Contact Centre means shaping service experiences for the community. The role demands strong leadership skills to coach and develop staff effectively. If you have a knack for multi-channel communication, this position could be a great fit.
The expectation for high-quality service delivery is paramount, and this can be both rewarding and challenging. Those in this role will have the opportunity to positively influence community interactions, but it comes with the pressure of meeting service standards consistently.
While this position does not offer remote work, it’s ideal for professionals who enjoy face-to-face interaction and team collaboration. According to the job listing, the company values self-motivated leaders who can foster a supportive environment, which can lead to significant personal and professional growth.
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