Service Transition Lead

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do A senior leadership role with end‑to‑end accountability for delivering complex, high‑value service transition programmes, with a strong emphasis on CARE-related demand (catalogue services and next‑generation contracted engagements). The role ensures robust governance, stakeholder alignment, and commercially effective delivery, while leading a Practice team and improving transition methodologies. Own and deliver all transition activity across an assigned portfolio, focused on CARE demand Lead, manage, and develop a dedicated Practice within Service Transition & Mobilisation Provide SME input to VOIS and Group stakeholders on transition strategy and planning Enforce consistent governance, controls, and decision standardsDeliver programmes to scope, budget, timeline, and quality Chair/influence steering committees and governance forumsAssess and report programme health transparentlyProactively manage risks, dependencies, and interdependencies Drive continuous improvement of transition methodologies and ways of working Who you are End‑to‑end service transition delivery (mobilisation → transition → BAU) Portfolio & programme governance (stage gates, risk, dependencies, financial controls) Programme & change management in large, multi‑stakeholder organisations Solid grasp of transition/delivery methodologiesExperience in audit‑controlled / regulated settings Strong commercial and financial acumen Excellent communication and stakeholder engagement Relevant certifications (e.g., MSP, PRINCE2 Practitioner, PMP, Agile) Proven people leadership; builds high‑performing teams Delivery of complex, cross‑functional programmes Confident with senior stakeholders and escalations Strong influencing in matrixed organisations Operates well in ambiguous, regulated environments Strategic mindset with attention to detail and cross‑cultural collaboration Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.