Devices Services Senior Specialist

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Role Purpose Responsible for leading the execution of device services propositions and programs and drive the commercial performance of these services driving growth and market penetration; through identifying areas of opportunities based on customer insights and market trends, and develop required commercial programs that appeal to the customers. Key Accountabilities Defining the device services roadmap to underpin the vision and strategy through identification of key goals in line with Devices Strategy Collaborate cross functionally (marketing, sales and operations) to ensure successful execution. Drive communication & negotiation with external parties to acquire strong partnership to execute the agreed plans for device services. Constantly monitor, track device services performance and propose corrective actions when needed Analyse market trends, customer behaviour, perform competitive analysis and constantly propose new ways to increase customer engagement, revenues, margin uplift and overall customer satisfaction. Core Competencies +4 years of experience (Sales or Marketing) In-depth knowledge of Product life cycle Management of smart tech products In-depth knowledge of device financing models Deep understanding of driving revenue streams, and translating customer insights into proposition Ability to work independently. Project Management Skills Must have technical / professional qualifications: Product Management of Smart-Tech Products Proposition development & Commercial Management of Devices Services Products Excellent Communication Skills, both written and verbal Excellent Presentation skills Excellent negotiation skills Strong proficiency in analysis tools including Microsoft Excel Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.