Customer Service Phone Support

NeoWork is looking for a dedicated and customer-focused Customer Service Phone Support Specialist to join our remote support team. If you have excellent communication skills, a calm and patient approach, and a passion for helping users navigate healthcare platforms, this role is for you. Key Responsibilities: Answer incoming calls from patients and health care providers, addressing inquiries related to appointments, coverage, and services. Provide accurate and timely information regarding insurance plans, billing processes, and health care options. Create and update patient records in our systems promptly and accurately. Resolve customer concerns by following appropriate protocols and escalating issues as necessary. Educate patients about their rights and responsibilities regarding the health care services they receive. Maintain confidentiality of all patient information in compliance with HIPAA regulations. Document all support interactions clearly in our customer relationship management (CRM) system. Work collaboratively with other departments to ensure a seamless experience for our patients and providers. Participate in training sessions to stay up-to-date with policy changes and industry standards. Requirements Minimum of 2 years experience in a customer service role, with preference given to experience in health care support. Strong understanding of health care processes, insurance terminology, and patient rights. Hands-on knowledge or exposure to Electronic Health Records (EHR) systems — digital platforms used by healthcare organizations to manage patient data, medical history, billing, and documentation. Ability to communicate effectively and empathetically over the phone. Proficient in using CRM software and other office applications. High attention to detail and ability to maintain patient confidentiality. Strong problem-solving skills and the ability to manage stressful situations with tact. Flexibility to work various shifts, including evenings and weekends as needed. Familiarity with HIPAA regulations and standards is highly preferred. Background in healthcare, nursing, or similar fields is a plus. Benefits We offer health insurance for contractors Holiday Extra Pay The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. This is a 100% home-based position We prioritize the mental health of our team members and offer mental health days to support their well-being. In addition to the base salary, performance-based incentives may be provided. There is an annual review and appraisal process in place. There are ample opportunities for professional growth and advancement within the company.