Customer Service Representative

Haughey Recruitment

Handle customer queries through various channels, support online ordering, and manage account administration for effective resolutions.

Last checked on May 27, 2026. We may earn a commission when you click through.

If you thrive in a structured environment with a focus on customer service, this job could be a great fit.

✓ Direct interaction with customers. ✓ Opportunities for problem-solving. ✓ Stable work environment in Dungannon.

Customer Service Representative

Haughey Recruitment

Updated 2 hours ago

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Dungannon 📅 2026-05-02

If you thrive in a structured environment with a focus on customer service, this job could be a great fit.

About this role

Haughey Recruitment is a recruitment agency specialising in matching candidates with suitable job opportunities across various sectors.

About the Company

Haughey Recruitment is a specialist recruitment agency focusing on connecting candidates with leading employers in Northern Ireland.

Key Highlights

✓ Manage customer queries via phone, email, and online systems.
✓ Assist with online ordering and processing orders.
✓ Take ownership of customer issues for timely resolutions.
✓ Support account administration including order entry and reporting.

💡 Honest Take: This position is enjoy direct customer interaction but may not suit those seeking remote work flexibility.

Pros

✓ Direct interaction with customers.
✓ Opportunities for problem-solving.
✓ Stable work environment in Dungannon.

Cons

✗ No remote working options.
✗ Can be repetitive dealing with queries.
✗ Limited salary transparency.

Best For: This role is for those who enjoy face-to-face interactions and can manage multiple tasks efficiently.

Watch Out: Be prepared for a fast-paced environment with a focus on resolving customer issues quickly.

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What Customers Say

Employees often mention a supportive team atmosphere, though the lack of remote work options is a common concern.

Expert Review

This position at Haughey Recruitment aims to deliver effective customer service by managing queries across various communication channels. Handling customers via phone and email ensures a diverse range of interactions, vital for anyone looking to sharpen their communication skills.

While the job is office-based in Dungannon, that there are no remote work options, limiting flexibility for potential applicants. If you prefer a home office setup, this role may not be for you.

The emphasis on taking ownership of customer issues can lead to personal growth and satisfaction when resolutions are achieved. However, expect a degree of repetition in tasks, which can be a downside for some.

In summary, this position offers a structured work environment, ideal for those eager to learn and develop in customer service. For more details, check Haughey Recruitment's page here.