Service Manager - Food & Beverage

Shangri-La

Lead restaurant operations to deliver exceptional dining experiences aligned with 5-star service standards.

Last checked on June 10, 2026. We may earn a commission when you click through.

If you thrive in a fast-paced environment and have a passion for fine dining, this position could be a great fit.

✓ Opportunity to work with a prestigious brand ✓ Focus on high-quality service standards ✓ Dynamic work environment

Service Manager - Food & Beverage

Shangri-La

Updated 1 day ago

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Kota Kinabalu

If you thrive in a fast-paced environment and have a passion for fine dining, this position could be a great fit.

About this role

Lead restaurant operations to deliver exceptional dining experiences aligned with 5-star service standards.

About the Company

Shangri-La is a renowned global hospitality brand known for its luxury hotels and exceptional customer service.

Key Highlights

✓ Manage all aspects of restaurant operations
✓ Ensure personalized dining experiences
✓ Drive operational excellence

💡 Honest Take: This role demands strong leadership skills and a commitment to high service standards, ideal for those ambitious in the hospitality industry.

Pros

✓ Opportunity to work with a prestigious brand
✓ Focus on high-quality service standards
✓ Dynamic work environment

Cons

✗ High-pressure role with demanding expectations
✗ Limited work-life balance in peak seasons
✗ Requires extensive industry experience

Best For: Ideal for those with a passion for food and beverage management, looking to enhance their career in a luxury hotel environment.

Watch Out: Expect long hours and high expectations, particularly during busy service periods.

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What Customers Say

Feedback from current and former employees highlights the dynamic work environment and the challenges of maintaining high service standards.

Expert Review

Leading the food and beverage operations at Shangri-La, the Service Manager plays a pivotal role in delivering exceptional dining experiences. This position about managing staff but ensuring every detail meets the luxury standard expected from a 5-star establishment.

Candidates should be prepared for a fast-paced environment, as the role demands quick decision-making and strong leadership. The expectation is to maintain a high level of service, which can be challenging during peak dining hours.

While the role offers the chance to work with a prestigious brand, it also requires significant experience in hospitality management. The pressure can be intense, especially during high-demand periods, which may impact work-life balance.

According to Shangri-La's job listing, operational excellence is a must, and you would be expected to drive this within your team. This position is a great opportunity for those looking to make a significant impact in a luxury dining setting, but it’s not for the faint-hearted.