Remote Customer Service Manager

Ashdown Group

A growing organisation in Teddington is seeking an experienced Customer Service Manager to lead a team of Advisors in providing customer service support.

Last checked on July 14, 2026. We may earn a commission when you click through.

With a fully remote setup and focus on team management, this position is attractive for experienced customer service professionals.

✓ Remote working option for flexibility ✓ Opportunity for career growth ✓ Engaging team environment

Remote Customer Service Manager

Ashdown Group

Updated 1 day ago

Apply now →

You'll be redirected to uk.talent.com

Woking Remote

With a fully remote setup and focus on team management, this position is attractive for experienced customer service professionals.

About this role

A growing organisation in Teddington is seeking an experienced Customer Service Manager to lead a team of Advisors in providing customer service support.

About the Company

Ashdown Group is a developing company focused on delivering exceptional customer service solutions.

Key Highlights

✓ Fully remote position offering flexibility
✓ Manage a dedicated team of customer service Advisors
✓ Support new client onboarding and handle complaints
✓ Emphasis on compliance and quality assurance
✓ Join a growing organisation with career advancement potential

💡 Honest Take: This role is ideal for those with strong leadership skills and a passion for customer service but may not suit individuals looking for a traditional office environment.

Pros

✓ Remote working option for flexibility
✓ Opportunity for career growth
✓ Engaging team environment
✓ Focus on customer satisfaction
✓ Supportive company culture

Cons

✗ May require handling difficult customer interactions
✗ High level of responsibility and stress
✗ Potential for long hours during peak times
✗ Limited in-person interaction with team
✗ Experience in housing sector preferred

Best For: Ideal for individuals with experience in customer service management, especially within the housing sector.

Watch Out: Be prepared for the challenges of managing a remote team and dealing with customer complaints effectively.

Apply for this position →

You'll be redirected to uk.talent.com

What Customers Say

Workers commend the supportive culture of Ashdown Group but note the challenges of remote team management and handling customer complaints.

Expert Review

The role of Remote Customer Service Manager at Ashdown Group offers a unique opportunity for those with a background in customer service leadership. With the company prioritising customer satisfaction, the manager will oversee a team of Advisors, ensuring quality support across various customer interactions.

Our team highlights the importance of experience in handling complaints and compliance, which are essential in the housing sector. This role demands strong leadership skills and the ability to navigate challenging customer scenarios, making it vital for candidates to be resilient and resourceful.

the remote nature of the job allows for flexible working arrangements, which can significantly enhance work-life balance. However, potential candidates should be aware of the high expectations and responsibilities that come with managing a dedicated team remotely.

Overall, Ashdown Group appears to be a supportive organisation that values its employees, making this role appealing for those looking to grow in their career while working from home. For more information, visit the official listing at Talent.com.