Part Time Customer Service Associate

Potbelly - 135th & Metcalf

Join Potbelly as a Part Time Customer Service Associate, responsible for food safety, cleanliness, and anticipating kitchen needs.

Last checked on August 24, 2026. We may earn a commission when you click through.

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This part-time position is ideal for those seeking flexible hours in the food service industry. However, the job can be fast-paced and may not suit everyone.

✓ Flexible working hours ✓ Team-oriented environment ✓ Opportunity to develop customer service skills

Part Time Customer Service Associate

Potbelly - 135th & Metcalf

Updated 13 hours ago
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Overland Park Part Time

This part-time position is ideal for those seeking flexible hours in the food service industry. However, the job can be fast-paced and may not suit everyone.

About this role

Join Potbelly as a Part Time Customer Service Associate, responsible for food safety, cleanliness, and anticipating kitchen needs.

About the Company

Potbelly is a popular fast-casual restaurant chain known for its sandwiches and community-focused dining experiences.

Key Highlights

  • Focus on food safety and cleanliness
  • Engage proactively with kitchen staff
  • Part-time flexible hours

💡 Honest Take: While working at Potbelly can be enjoyable due to the team environment, the pace during peak hours can be overwhelming. Be prepared for physically demanding shifts and high customer volume.

Pros

  • Flexible working hours
  • Team-oriented environment
  • Opportunity to develop customer service skills

Cons

  • Physically demanding work
  • High customer volume during peak times
  • Limited advancement opportunities

Best For: Ideal for students or anyone needing a secondary income with a flexible schedule.

Watch Out: Be prepared for fast-paced shifts; the workload can be heavy during busy hours.

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Expert Review

At Potbelly, customer service associates play a crucial role in maintaining food safety and cleanliness. The expectation for cleanliness extends beyond the kitchen to areas like the loading dock, creating a demanding work environment. Our team noted that while the atmosphere can be friendly, the reality of peak hours can lead to stress and fatigue.

Although the role offers flexible hours, the physical demands are significant. Employees often find themselves on their feet for long periods, and the need to remain attentive to both food safety and customer needs can be a challenge. It's essential to be ready for an active shift.

In our evaluation, we also recognized that while Potbelly promotes a team-oriented culture, growth opportunities may be limited. Employees looking for career advancement within the company might find it challenging to move up the ladder. Overall, this role suits individuals who thrive in a bustling environment and are looking for part-time work.

According to Potbelly's official site, they emphasize community and team collaboration, which can be a great draw for those seeking a supportive workplace. However, a less demanding role, you might want to explore other options.

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