German Speaking Customer Service Consultant

GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES - REMOTE

Start date 11 May 2026

Brief CSSR Job Description

Work for a prestigious airline brand on various work streams Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages Work on airline reservations systems & handle voice calls in English & German may include some written correspondence. Fully paid product and systems training provided. Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels. Demanding and time-sensitive call centre environment

Requirements

Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered) Located in South Africa Permanent residence permit/ South African ID holders only Excellent Computer literacy & technical skills No criminal record. Flexibility to work shifts Previous customer service experience preferred

Employment terms and conditions

Remuneration: R200 000 CTC per annum Plus incentives and fully paid Medical Insurance. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day Operational hours:24/7; 365 days per year. Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours may be subject to change depending on client requirements. Specific operating hours may apply depending on account allocated TBD in interview stage (however flexibility is key) Training: 4 weeks (Fully Paid). Probation period: 4 months Health insurance benefit (Paid for by the Company) Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections are accepted. UPS Solution required during load shedding (Inverters available for purchase or own solution accepted).