IT Service Desk Analyst

Two95 International

Join Two95 International as an IT Service Desk Analyst, enhancing product knowledge and resolving requests efficiently while collaborating with IT teams.

Last checked on July 29, 2026. We may earn a commission when you click through.

This role is ideal for those seeking to kickstart their career in IT support, particularly in a collaborative environment. However, it may not suit individuals who prefer a more autonomous work style.

✓ Opportunity for skill development ✓ Supportive team environment ✓ Exposure to diverse IT products

IT Service Desk Analyst

Two95 International

Updated 28 days ago

Apply now →

You'll be redirected to my.talent.com

Kuala Lumpur

About this role

Join Two95 International as an IT Service Desk Analyst, enhancing product knowledge and resolving requests efficiently while collaborating with IT teams.

About the Company

Two95 International is a growing company specializing in IT services and solutions, focusing on enhancing operational efficiency for businesses.

Key Highlights

✓ Improve first contact resolution rates
✓ Foster relationships across IT teams
✓ Update knowledge of corporate products
✓ Engage in constructive communication

💡 Honest Take: While the role offers a chance to develop skills in IT service management, be prepared for the challenge of high expectations in customer service. The team environment is supportive, but it can be demanding.

Pros

✓ Opportunity for skill development
✓ Supportive team environment
✓ Exposure to diverse IT products

Cons

✗ High expectations for request resolution
✗ Potential for challenging customer interactions
✗ Limited remote work options

Best For: Individuals enthusiastic about technology and customer service who thrive in team settings.

Watch Out: Expect a fast-paced environment where meeting service expectations is crucial; those struggling with high-pressure situations may find it challenging.

Apply for this position →

You'll be redirected to my.talent.com

Expert Review

In the role of IT Service Desk Analyst at Two95 International, employees are expected to quickly resolve issues for clients while maintaining strong communication with various IT teams. Knowledge updates are emphasized, which can be beneficial for personal growth but may require extra effort from newcomers.

The company's focus on first contact resolution means that analysts must be well-versed in a range of corporate products, which can be overwhelming initially but rewarding once mastered. Supportive team dynamics are a strong point, but the demand for high standards could be a downside for some.

Overall, this position is suited for those eager to learn and grow within a structured IT environment, but it may not appeal to those who prefer a laid-back work situation. For more details, visit the official listing at Talent.com.